Shipping & Returns

Shipping

We deliver within Portugal only. Shipping within Portugal is free unless stated otherwise at checkout. Estimated delivery times are shown at checkout; we are not responsible for delays caused by the courier or events outside our control.

Someone aged 18 or over must be present to receive the delivery, and proof of age may be requested.

Your 14-day right of withdrawal

Under Portuguese consumer law (Decreto-Lei 24/2014), you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason.

To withdraw, tell us in writing at info@canningsgin.com within that period. Then return the goods within 14 days of notifying us.

Goods must be returned unopened, unused and in their original, undamaged packaging with any seals intact. For reasons of health, safety and law, we cannot accept the return of opened or unsealed bottles unless they were faulty.

Refunds

Once we receive and check the returned goods, we refund the price you paid using the same payment method, within 14 days. You are responsible for the cost of return shipping unless the goods were faulty or incorrectly supplied.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty, or is not what you ordered, contact us at info@canningsgin.com within 14 days with your order number and a photo. We will arrange a replacement or full refund, including any return shipping, at no cost to you. These rights are in addition to your 14-day right of withdrawal.

How to reach us

Email info@canningsgin.com. C.N.A. Companhia Nova de Aguardente Unipessoal Lda, Parque Empresarial da Ribeira Brava, Pavilhão 18, 9350-104 Ribeira Brava, Madeira, Portugal.